Frequently Asked Question

How do you keep me informed of the status of my order?
Last Updated 3 years ago

As soon as you place an order, you will receive an automatic email. The prerequisite is to enter your e-mail address correctly. Please note common errors such as entering instead of, so we recommend checking your details carefully.

You will receive a new email message whenever the status of your order changes:

Processing - order is processed, goods are being prepared for shipment, or we are checking the parts against the VIN

For shipment - the order is being finalised and will be handed over to the courier for transport to the customer.

Shipped - the order has been dispatched. For most shipping companies, we also send the package number for tracking (as a link in the email).

We also keep you informed about the status of the order via SMS.

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